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Agenda

Wednesday, November 19, 2025 | 1–3:15 PM ET

Time Sessions
  • 1:00 PM
    Welcome + The Power of Engagement: How Employee Experience Shapes Outcomes
    Paul Jaglowski · Relias
    Toni Land, MBA, BSN, CPXP, LCC · Landing Exceptional Experiences
    Tena Barnes Carraher · The DAISY Foundation
    Employee experience is more than an internal initiative. It is a key driver of retention, engagement, and patient outcomes. When organizations invest in their people through trust, recognition, and support, they create a culture where employees feel valued and patients benefit from higher-quality care.

    In this panel discussion, experts will explore how focusing on employee experience can ease burnout, strengthen retention, and improve care quality. Attendees will learn how even small, intentional investments can create lasting positive effects across their organization.
  • 1:55 PM
    From Insight to Action: Driving Measurable Patient Experience Improvements
    Margaret Baumgarten, MD · EVMS Medical Group
    Leslie Nestor, BSN, RNC-OB · EVMS Medical Group
    Mallory McKeown · Relias
    How can organizations turn patient feedback into real improvement? Eastern Virginia Medical School (EVMS) did just that, using data-driven insights to achieve a two-point jump in CAHPS communication scores and create a culture of continuous learning.

    In this session, EVMS leaders will discuss their innovative approach to patient surveys, resident inclusion, and cross-department collaboration. Gain actionable takeaways to help your organization use experience data more effectively and create meaningful change for both patients and staff.
  • 2:45 PM
    See Relias XM in Action
    Paul Jaglowski · Relias
    Join us for a live demo of Relias Experience Management, where you’ll discover how one unified platform empowers healthcare organizations to improve patient experience, engage and retain their workforce, and boost online reputation. Learn how customizable surveys, real-time feedback tools, and integrated data insights can transform quality improvement across care settings and organizational levels.

No CEUs or certificates of participation are provided for this event.

Meet the Moderator

Paul Jaglowski

Partner, Experience Management
Relias

Paul Jaglowski is a healthcare innovator and entrepreneur, now a Partner at Relias following the recent acquisition of Feedtrail. As the Founding CEO of Feedtrail, he helped transform patient and employee engagement by pioneering real-time, personalized feedback solutions, earning the company recognition as Best in KLAS 2024 for Patient Experience Improvement.

Prior to launching Feedtrail, Jaglowski built a strong foundation in strategy and operations, working as a management and strategy consultant at Booz Allen Hamilton and contributing to fintech startup OnDeck Capital during its IPO preparation. His expertise in customer experience was recognized in 2018 when he was named one of CX Network’s 30 Rising Customer Experience Super Stars Under 30. Beyond his work in healthcare technology, Jaglowski is committed to global impact, serving on the Board of Directors for the Maison Fortune Orphanage in Hinche, Haiti. Now at Relias, he continues to drive innovation, helping shape the future of patient experience and healthcare engagement.
Meet Our Speakers

  • Mallory McKeown

    Enterprise Client Success Manager

    Relias

    MORE INFO

  • Leslie Nestor, BSN, RNC-OB

    Assistant Quality Officer

    EVMS Medical Group

    MORE INFO

  • Margaret Baumgarten, MD

    Chief Quality Officer

    EVMS Medical Group

    MORE INFO

  • Toni Land, MBA, BSN, CPXP, LCC

    Founder and Chief Experience Officer

    Landing Exceptional Experiences

    MORE INFO

  • Tena Barnes Carraher

    Co-founder, Vice President Public Relations and Events

    The DAISY Foundation

    MORE INFO
NOVEMBER 19, 2025 | Virtual Event

Printpack develops innovative packaging solutions that deliver a distinct advantage at the shelf, strengthen brand identity in the minds of consumers and help brand owners increase speed-to- market. Our vast portfolio of packaging solutions along with our technical and commercial expertise in materials science and barrier solutions, gives brand owners peace of mind, enhances product protection, and increases sales at the shelf. The principle function of packaging is to safeguard a brand’s investment and its image by protecting the product from any type of contamination or damage. If a product is not consistent with expectations, consumer loyalty is at stake. Printpack’s engineers are experts in a wide variety of product categories, utilizing the latest films and converting processes to make certain your product’s specific protection needs are exceeded. We develop and employ cutting-edge packaging technologies and processes to ensure ample protection throughout the usage cycle.

Every product has unique packaging needs and brands can improve customer retention by utilizing features that enrich and simplify the consumer experience. Printpack’s engineering team is skilled in the art of making packages that are easier to use – employing reclosable solutions, peelable materials, tear-optimized materials, and more. Our collaborative development and innovation process helps ensure a positive consumer experience throughout the entire usage cycle, promoting repeat purchases and supporting overall brand loyalty.

Agenda